Return and Refund Policy – Awafi Mill

At Awafi Mill, your satisfaction with our premium natural products is our utmost priority. To ensure a seamless experience, please review our updated return and refund policy.


You have a window of 7 days from the date of delivery to return any unused products in their original packaging.

Initiating a Return:

To initiate a return, contact us at with your order number. Our responsive customer support team will guide you through the process, providing you with any necessary details for the return.


If the return is due to our error (incorrect or defective item), we will cover the return shipping costs. Please ensure you have the original receipt or packing slip for a smooth return process.

For exchanges, customers are responsible for all associated shipping costs.

Refunds and Exchanges:

Products with quality issues, damaged packaging, or broken seals are eligible for a refund or exchange.

Custom and personalized remedies made upon your request are non-refundable.

Refunds are typically processed within three to four business days upon receipt of the returned product. The refunded amount will be deposited or transferred to your provided bank account.


Failure to comply with the specified conditions may result in the refusal of the return or exchange.

Order Cancellations:

Once an order has been confirmed and dispatched, it cannot be returned or canceled. Please inform us of any cancellations immediately after confirmation.

How to Return or Request a Refund:

If you need to return an item or request a refund, contact us within 24 hours of delivery with your order number and product details.

Phone: +971 54 572 9982
WhatsApp: +971 54 572 9982
Our dedicated customer support team is committed to providing prompt assistance and ensuring your satisfaction with Awafi Mill’s natural products. We value your trust in our brand and strive to make every interaction a positive one.